After reading Chapter 2 in the Evans text, please read the “Malcolm Baldrige National Quality Award” Case and answer the following questions in essay format:
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Based upon your review and analysis of the data in this case, what would be your recommendation to determine whether or not a full site visit is warranted by the team?
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What areas of evaluation would you suggest that the team focus on?
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Which areas of the evaluation are the highest? The lowest?
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Is there much variance between the examiner scores?
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Add graphs to your analysis that will help summarize the data
